In order to get in at 9am there are certain nuances that we have been working on. Kazakhs from Mongolia, China and Russians, Australians all come to the building but we can't actually get in till 9am. There is an entrance area, over the side stairs covered those chinese plastic windows. Up to 20 people squeeze onto the front top stair area. That's not so bad in summer, a little up close and personal, sweaty with cigarette smells, body odour and some garlic thrown in for extra flavour. But winter is another story - cold and not heated, although the other warm bodies help a bit. The queueing system is a piece of A4 paper and whoever arrives in the anteroom first writes their name on the top of the list with a number. From 7 am till 9 am people arrive and add their names to the list.
At 9 am one of the police pokes his head out of the warm (0r cool) building depending on the seaason. He asks who is first and sometimes if he is in the know, he asks for the list. He takes the list and dissappears for a minute inside then comes back and starts calling out names from the list. You walk in to the bottom of the stair well and take a little piece of paper from another policeman who writes your name and time on the paper and in his log book.
You then go up to the 4th floor and at the top of the stair well you enter a corridor through a metal door. A policeman roams the corridor directing first timers to the write door and speaking into his walkie-talkie. You sit in some chairs (soft seats now but wooden a year or so ago) outside the bosses door and wait for him to arrive. You wait till the boss, a suave looking, clean cut tall Kazakh man arrives. If the police downstairs are still sensitive to Kazakh mores regarding age, they may ignore the order on the list and allow any old people who are waiting to jump the queue.
When the old man or woman come out, you enter the room. It is set up in the usual soviet style boss office. His/her desk (because soviet bosses can be women too) sits parallel to back wall, usually with window behind them. Perpendicular to this desk is another desk. Depending on how big of a boss you are, your desk varies in size and the length of second desk also depends on how many people need to come and see you at one time.
This room and these desks are not big but this man holds the power to decide our future - can we live in our house, can the kids and me actually live in Kazakhstan.
He sits at his chair and rises to shakes Dave's hand but I just bow a little bit. Men don't shake hands with women here. We both sit on either side of the second desk and Dave tells him that we need to renew my visa. He takes the passport and checks us over and tells us when we need to come back. We walk out past the remaining 10 -15 people and head home.
So that sounds straight forward doesn't it. As long as you don't mind waiting for 2 hrs in a stairway. Surely there must a better way?
The list ... Well it turns out that if you turn up at 7am and put your name on the list, you can actually pass the list and the pen to the next people who turnup. They write their names on the list and then you tell them you will be back in an hour. How do we know that we can do that? We saw someone else do it. 5 minutes drive away is the American bar and grill which has breakfast! So off we go to breakfast and have bacon and eggs and pancakes and bottomless cups of coffee. We arrive back to the foyer refreshed but slightly guilty.
Everyone else is hungry, cold and has been waiting for 2 hrs, standing in the entrance way.
So every few months we do this ... first for me and then for the girls. We the routine down now. But today there is yet another variation. We arrive at 7am but there is no one else there. It is really cold this morning. Dave takes out the paper and the pen and writes something then comes back out to the car and gets ready to drive away.
"Aren't you going to wait for someone else to arrive so you can hand them the list?'
"No". He starts the engine and we start to drive away to breakfast.
"Are you sure that the list will be there when you get back?"
" No, but its worth a shot"
We have breakfast and come back. The entrance is full, about 12 people. The list is lying there on the window sill. Our names are securely on the top. We chat in English and people in the room stop and listen. 9 am and the policeman pops his head out. Takes the list and calls our name. We hear the people talking to eachother as we go inside. They are wondering how we could be first on the list when they didn't see us till 9am. But they aren't really angry, more bemused, a little irritated.
This is Kazakhstan. Queues have a culture. Whatever works, works. And it always changes. Its like someone keeps changing how it works just so no one really ever really thinks they know how it works. As long as you know that about Kazakhstan, and accept it, its ok.